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Accessibility Policy

This accessibility statement applies to and

This website aims to make sure that anyone can use the website however they choose to access it.

This website is run by Goss. We want as many people as possible to be able to use this website. For example, that means you should be able to:

·       Change colours, contrast levels and fonts using browser or device settings

·       Zoom in up to 400% without the text spilling off the screen

·       Navigate most of the website using a keyboard or speech recognition software

·       Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

·       We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

The website design conforms to web accessibility guidelines level AA.

We know some parts of this website are not fully accessible:

·       You cannot modify the line height or spacing of text

·       Most older PDF documents are not fully accessible to screen reader software

·       Live video streams do not have captions

·       You cannot skip to the main content when using a screen reader

·       There's a limit to how far you can magnify the map on our 'contact us' page

·       Feedback and contact information

·       If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


If you cannot view the map on our 'contact us' page, please call or email us or call 01752 307770 for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Dial 18001 followed by the telephone number.

Technical information about this website's accessibility

Plymouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some older PDFs and other documents don't meet accessibility standards, for example they may not be accessible to a screen reader.

PDFs on and will be as accessible as possible.

We understand that the regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. However if you need the information in an alternative format, please contact us.

Third party content

Our website contains third-party content some of which may not be fully compliant with the accessibility regulations, where possible we aim to work with the third party to improve its accessibility of this content.

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

The following are issues that we do not need to fix right now. These are exempt from meeting the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix or replace them with accessible HTML pages on

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or documents we publish will meet accessibility standards.

Third party content

Our website has some widgets that are provided by third parties and are outside our control.

How we tested this website

Our website was last reviewed on 31 January2024. We carry out manual testing using the WAVE suite of accessibility tools.

What we're doing to improve accessibility

We have a plan in place to improve the accessibility of our website and will work to fix any issues that don't meet the requirements.

Preparation of this accessibility statement

This statement was prepared on 31 January 2024. It was last reviewed on 2 February 2023.

In this section

•         Accessibility statement

•         Cookies

•         Copyright and Disclaimer

A PDF version can be downloaded below

Website Accessibility Statement (PDF) [258KB]